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   Montreal   450 550-4499
   Toronto    416 667-1793

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Managed Service Desk

Help Desk Services from First BIT is your front-line of defense against decreased productivity and time loss. Effectively protecting productivity and allowing your employees to regain their full potential is one of the best ways to impact ROI.

With First BIT’s Managed Service Desk, you get:

  • Reduction in the need for in-house training
  • A better desktop experience for your users; and,
  • Quick and courteous service from a trusted source.

First BIT allows you to focus on your business. Understanding and controlling your IT costs will allow you to provide better overall IT service quality. We will work to support the productivity of your end-users.

We will work to:

  • Proactively approach and eliminate further problems
  • Provide service levels in order to measure and improve overall service; and,
  • Provide follow-up to ensure customer satisfaction.

Successful companies know that the most important asset in any organization is the people – and when productivity stagnates for employees, so does the business growth. Downtime is the most threatening aspect to any work environment. With just one phone call, an email or a message, your employees can quickly get back on their feet. First BIT is open 24 hours a day, seven days a week, 365 days a year to provide help desk services quickly and efficiently.

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